The Fact About Telus technical support That No One Is Suggesting

The Fact About Telus technical support That No One Is Suggesting

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I've had concerns Along with the Tech Support for the home Online as well so tough we spent about an hour handling a concern. I’ve been owning for months and months.

• I had been bounced between a number of agents, my phone calls were disconnected, and I been given inconsistent information and facts pertaining to my deal and reductions.

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and they hanged up on me, expressing that I should simply call through "common office hours". Is this for actual?

Merely style the details of your respective inquiry inside a concept and it'll be sent to a human agent. Messaging Here's asynchronous (non-Stay), to help you shut the app or go about your working day when the agent performs in direction of obtaining you a resolution.

I remaining Rogers to come to Telus for the reason that I thought from the promise of better service and reasonable procedure, but this working experience has actually been something but.

I might also like to understand why this was taken out? Looks stupid that we now have to get in touch with tech support to try and do something that we did not have to have the for Beforehand 

I guess I'm just old, but I don't forget a time when you could possibly simply call a company, discuss with a human devoid of sitting on hold for several hours, and actually get customer service. Many thanks Telus for a fantastic customer encounter.

I have already been calling and contacting Telus and had a chat Using the AI that did not look to understand what I was inquiring.

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@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time plus they hanged up on me, stating which i must connect with throughout "frequent office several hours". Is this for actual?

The Tv set signal continues to be lost due to the fact Friday, September 27th plus the technician who confirmed up yesterday,  September thirtieth couldn't deal with the issue soon after modifying the Tv set cable box and cable. I had been informed that the world wide web Modem has to be transformed way too, but he didn't have it.

The TELUS team acknowledges that our Telus customer service do the job spans numerous Territories and Treaty locations and we're grateful for the traditional Knowledge Keepers and Elders that are with us right now, individuals who have absent just before us plus the youth that encourage us.

I was finally specified case variety 21911243 and explained to that a manager would connect with me back in two hrs, which didn't materialize. Rather, I had been informed that I required to wait around 24 hours.